Refund Policy: Refunds will be considered on a case-by-case basis and in appropriate instances (e.g., overpayments.) Please submit to ALAO a detailed explanation by mail/fax/e-mail outlining your request for a refund.
Timing Statement: ALAO will process your payments upon receipt or as soon as possible thereafter in conjunction with appropriate financial institution procedures (e.g., times of deposit and days credited).
Privacy Statement: ALAO respects your right to privacy. Accordingly, we will collect and use personal information only as follows: Our Purpose in Collecting Personal Information: Personal information means information about you which is, or can be, tied to you as an individual.
We collect personal information to:
- Deliver services you want.
- Communicate with you when necessary in an expedited fashion.
- Provide consumer/customer service.
- Respond to legal processes (e.g., subpoenas and warrants).
What information we collect and how we collect it:
- Contact information, identification numbers, account numbers, and other information you provide when you do business with us.
- Technical information (such as your Internet Protocol address, your computers operating system and browser type).
How we use personal information:
- We do not sell or rent personal information to others.
- We do not disclose personal information except in the following situations:
a. When you request or give us permission to do so.
b. When we use service providers and contractors (such as credit card issuers, financial institutions, or data processors) for limited purposes to assist us in completing our transactions.
c. When appropriate to prevent harm or injury (such as preventing fraud).
We take reasonable steps to protect your personal information. We maintain reasonable physical, technical, and procedural measures to limit access to personal information to authorized individuals with appropriate purposes. Credit Card Security: We know customers are concerned about credit card security. We use one of the world's largest fund transfer agencies-PayPal. If you choose to use a PayPal account, your personal credit card information will not be given to ALAO.